Answers, not a ticket queue.
Everything we know about running Bump-it, written down. Start with the setup guides if the screen isn't up yet, or go straight to the article for whatever isn't behaving.
Start with the guides.
Four guides and a checklist, screenshotted at every step. The screens differ by point of sale, so pick yours.
Once it's running.
Getting started
- About Bump-it and supported point-of-sale systems Bump-it Kitchen Display Platform is a cloud-based kitchen display system for hospitality venues. Orders rung up on your point of sale appear on screen in the kitchen automatically.
- Setup order and quick start Nothing appears on a bump screen until all five steps are complete, in this order.
- Account creation and linking your point of sale Select API matters. It is the point-of-sale integration field. If the wrong one is picked, no orders will reach the bump screen.
- Subscriptions and what they include Each subscription includes one bump screen AND one pass screen. A pass screen is not charged separately.
Setting up your screens
- Adding devices and device permissions This is the most common setup mistake. Each screen must be added from the iPad or Android you are actually going to use in the venue.
- Filters — overview and the Screen tab A filter controls what appears on a bump screen. It is a saved set of rules — which products, which alert times, which order types, which POS terminals — applied to a screen.
- Alerts and the traffic light system The Alerts tab sets three timings. They drive the traffic light system on the docket:
- Registers, Order Types, Display-It and Mobile Orders Leave it blank unless you need specific POS terminals to feed this screen. On-screen note: "If nothing is ticked, all registers will be displayed by default."
- Recommended settings at a glance Create account → link POS → set subscription → add devices (on each device) → create filters → go to bump screen.
Using the bump screen
- Reading a docket Everything on a docket comes from the point of sale.
- Bumping, holding, combining and unbumping Press the item name. It strikes through, so the section can see what's already made. Press it again to bring it back.
- Screen views, statistics and display themes MENU · SCREEN · HOLD · STATISTICS, with the DISPLAY THEME switcher at the bottom.
When something's wrong
- Products tab — the most common support issue In almost every case, the product is not ticked on the Products tab of that filter. This is the single most common support issue.
- Troubleshooting Almost always the product is not ticked on the Products tab of that filter. See the Products tab article.
- Getting help and training There is a four-part setup guide set, plus a quick-start index:
Three ways to reach us. No phone line.
We say that up front rather than list a number nobody answers. A Zoom with your order logs open beats describing a problem down a phone.
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In-app ticket
Raise it from inside the app, where we can see your site and your order logs alongside the question.
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Email
Straight to the people who build it. Include your venue name and we'll have your site open before we reply.
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Zoom
Fifteen minutes, screen shared, your own menu on the board. Email us and we'll find a time.
Not running it yet?
Check whether your point of sale connects, and we'll tell you straight either way.