Getting help and training
How Bump-it support works
- In-app support tickets and email
- Zoom sessions for setup and training — this is the usual way a venue gets walked through configuration
- There is no phone support. Everything is logged so nothing gets lost.
Setup guides
There is a four-part setup guide set, plus a quick-start index:
- Account Creation & POS Integration — create the account, link the POS, set the subscription
- Adding & Configuring Devices — add each screen, set its permissions
- Creating & Configuring Filters — choose what appears on each screen
- Using the Bump Screen — day-to-day use; this is the one to hand to kitchen and floor staff
If a customer wants to train their team, guide 4 is the one to send them.
Lightspeed Bump Screen customers
If the customer is using Lightspeed Bump Screen powered by Bump-it, their setup help, training and billing go through Lightspeed. Direct them to their Lightspeed contact.
What gets escalated to a human
Outages, orders not arriving when internet is confirmed working, anything billing-related, account changes, or any customer who is frustrated or asks for a person.