Set it up without ringing anyone.
Four guides and a checklist, written from a real setup and screenshotted at every step. The screens differ depending on what you run, so pick your point of sale and you'll get the set that matches.
Which one are you on?
Same product either way. The sign-in differs, and so do the screenshots — following the wrong set means looking at screens that aren't yours.
- Lightspeed Restaurant (O-Series) You switch the Bump Screen on from your Lightspeed Back Office and sign in with your Lightspeed account. These are the Lightspeed-branded guides, so the screens match what you'll see. See the guides
- Lightspeed Restaurant (K-Series) You sign in with your Lightspeed account and approve access. Nothing to copy or paste — your categories, products, terminals and staff sync down on their own. See the guides
- IMPOS Bump-it generates a key for you. You hand it to your IMPOS account manager, they finish the connection at their end, and your venue syncs down. See the guides
Not sure which you run? Check your POS and we'll point you at the right one.
Three ways to reach us. No phone line.
We say that up front rather than list a number nobody answers. A Zoom with your order logs open beats describing a problem down a phone.
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In-app ticket
Raise it from inside the app, where we can see your site and your order logs alongside the question.
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Email
Straight to the people who build it. Include your venue name and we'll have your site open before we reply.
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Zoom
Fifteen minutes, screen shared, your own menu on the board. Email us and we'll find a time.
Rather we walked you through it?
Fifteen minutes on a Zoom, your own menu on the board, and we'll set the first screen up with you.